Psychochild's Blog

A developer's musings on game development and writing.

27 February, 2007

Customer Service still does not matter
Filed under: — Psychochild @ 10:18 PM

Matt Mihaly posted a blog entry about poor CS on an airline. The airline basically screwed over a vacation he was looking forward to because the airline couldn’t find a crew for the flight he had signed up for. Matt took the opportunity to opine about how CS should be more important than it is. Even a little thing like extending some common courtesy over his plight would have helped.

Of course, I had to be the wet blanket and tell everyone that customer service doesn’t matter.
(more…)

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